No Returns Policy: Due to the custom nature of diamond painting kits, we do not accept returns.
Refund Eligibility: Refunds will only be issued if the issue with your order is a result of our error (e.g., wrong product, missing major components).
Refund Method: Refunds are provided as Pixel Points, which can be used for future purchases. Cash refunds are not currently available.
Request Period: Refund requests must be submitted within 7 days of receiving your order.
Proof Required: Please provide photos of the product, packaging, and any issues when requesting a refund.
Processing Time: Once approved, refunds will be issued as Pixel Points within 5–7 business days.
Lost or Damaged Packages: If your package is lost or significantly damaged during transit, contact us immediately for assistance.

Opening soon